This has been, without a doubt, the worst moving experience I've ever had.

First, I was baffled to learn that the preparation for delivery didn't start until the date listed as "first date available" on my form. Why would you wait until then to even begin? Then, the lack of communication was staggering. I wasn't notified when my belongings started moving; I only found out because one of my AirTags was packed, allowing me to track it. I watched as it crossed state lines, still with no update or notification on the delivery status.

Reaching out to my supposed point of contact was useless. She kept making excuses about "getting in touch with the ground team." Initially, she promised an update by the end of the day. When that didn't happen, I called again the next day, especially since my AirTag showed my stuff was just 20 minutes away. Her response? She wasn't "sure how close the team was." How can you not know that? Aren't there dispatchers, driver contact info, or satellite tracking on DOT trucks?

After voicing my frustration via email, I finally received a vague delivery window. But even as the last day of that window approached, there was still no contact from the driver until I sent another email. The driver, when he finally got in touch, was clueless about the loading dock situation and didn't know a shuttle was needed--something clearly noted on the pickup documents and supposedly being coordinated by my PoC earlier in the week.

To top it all off, the "move team" that arrived was just an elderly couple who brought in all the boxes and put together my bed. They didn't unpack any boxes or take any away, leaving me to deal with the rest of the unpacking myself--something that was clearly listed as a bare minimum in the contract.

This is now a breech of contract, the business dealings have been shotty and I want my money back or I will be pursuing legal action.